What our customers say about our work
Out of 5 flooring stores, we chose this one and we are so happy with our decision! Their process is so simple…no games, no gimmicks, and no added fees…just excellent customer service for a wonderful product at a great price! Nicolette took care of us. She listened to what we wanted and showed us all the options they have available. She came out to measure and made it a point to configure yardage in the most efficient way, so as to not overcharge us. The samples we were given were large enough to get a better perspective of which color was best. And the installers did a wonderful job, working nearly 8 hours straight so we could have it done in one day. We are so thankful for this experience and absolutely love our carpet! Try them out! You will love them too!
Our experience was outstanding. Nicolette was great assisting us to making our choice. The father and son “angels” were great installers. The flooring and molding look fantastic. Chase and I will recommend you all to everyone we know. Your installers take pride in their work, they showed me what was going on and kept the site neat and clean as they worked. Outstanding service.
Rick and Melinda
About 6 months ago my wife and I had purchased a new home. After picking out our flooring through the builder, neither one of us were completely satisfied. Driving around looking for furniture, we saw America Finest Company store and just for kicks we decided to see what they had to offer and if there was going to be any difference in the price. As soon as we walked in, we were greeted by Charlynn. From that moment forward we were treated with the most upmost respect. Charlynn was very knowledgeable about hardwood floor and the carpet. Even though both were much better than the ones we picked out at the builder, and the price was about 11k cheaper, we really struggled to go with them. This was going to set us back from moving in for the holidays. After thinking it through a couple of days, we decided that 11k in our pocket and both products so much better, that we would forego the holidays and that in the long run we would be much happier. After 2 weeks of tearing out carpet, busting out tile and a big mess in our new home, we still were wondering if we had made the right choice. Then the install started. We were so excited to see the hardwood floor and carpet going in. We had a couple of minor problems with our hardwood, but each time, everything was taken care of immediately, thanks to Charlynn, Brian, Francisco and the installers. When everything was done, my wife and I were very happy with our decision. If we ever bought another new home, we would straight back to Americas Finest Carpet again.
I had the best experience with this company. After getting ignored and left to my own devices (do I look like I know about hardwood flooring?) at a competitor, I decided to give this company a try. Justin came over, took the time to show me different samples, explained the differences, and put different samples down on the floor, and in different light so I could see it. We made an appointment for measurements at my home, he showed up on time and was very thorough, answered all my questions.
Presented me with quote several days later, and I signed on the dotted line. Hardest part for me was emptying out the rooms for installation. But they absolutely take care of all the heavy lifting, furniture, all that.
Auscencio and staff also showed up on-time for the install, and though it took a tad bit longer than anticipated, the end result was absolutely worth it. Staff was very respectful, cleaned up their mess, worked around nosy cats, and the install was just perfect. His team even made sure my wireless remained hooked up throughout, a big bonus! And they plugged in my TV after they moved everything back in to place.
I guess it all depends on what day/who you are working with, but I would really recommend this company. I had a pretty small job, but they made me feel like I was worth their time, and they were happy to take my money. Worked out a good financing plan too, so it was easier on the budget.
I’m honestly surprised by all these poor reviews. Perhaps the company is listening, because our experience with the customer service was slightly better, though it had its ups and downs.
We stopped by their Convoy showroom to look at carpet. Unlike other showrooms we had visited, they didn’t start by leading me to one of their most expensive carpet displays.
Our salesperson, Justin, took the time to ask what we were looking for and to learn the budget for the project (which wasn’t high). When I decided to pick a lower end carpet, there was no pressure. He readily discussed pros and cons and let us make the decision with the information we had.
It was easy to schedule the measurements and the install times. They were flexible and had the carpet in stock. Their price came in competitive, lower or on par with others we looked at for the same carpet – but with a much friendlier and helpful sales team in the store…
My name is Lee and I am connected with the Contractor’s Board. I recently had my house upgraded with tile, carpet, baseboard, and decorative rock put on the fireplace. I first went to Sid’s and got a quote. Then I went to America’s Finest Carpet and started working with Patrick. He was very informative and helpful with a no pressure sale style. He gave us his best bid and way outbid Sid’s with the same product.
Their installers were amazing! Santos and Arturo were very punctual, hardworking, and dedicated to meeting our deadline. Saul the supervisor was always available to answer any questions. Their work was outstanding! Excellent installation, cleanup, and wrap up.
If I had to do it all over again I would definitely go back to Patrick and America’s Finest Carpet and of course ask for Santos and Arturo. I highly recommend America’s Finest Carpet for pricing, professionalism, and timely delivery.
I went to a few different flooring companies searching for carpet and laminate. I had a wonderful experience when I went in to their Convoy location. Lorenzo, a younger gentlemen helped me pick out the material and spent a few hours with me explaining all my options, he really knew his stuff so I finally felt comfortable spending my money with this company, as far as the installation goes they were very respectful and quick about their work, couldn’t find anything wrong with the carpet or laminate and I’m happy with my new floors, I would also recommend this company to anybody, they have their own worker no subcontractors, they explain were all your money is going and most importantly they didn’t cut any corners. My sister also did her whole home with Lorenzo and she was very happy with the installation and service. If you’re looking into doing flooring any time soon AFCC is the place.
Mark and I wanted to thank you Arthur for working with us on our recent carpet installation project. You were so helpful from the first time we came into the store, through our decision making process, into the measure and final purchase. Choosing carpet, knowing you will have it for a number of years is most often a tough decision. Your expertise on the various brands, types and fiber makes of the different carpets was a big help in guiding us in the right direction for our purchase. In addition, we were so happy when you told us that the installation would follow your measure, based upon our availability, which was within a few days. When an exciting purchase is made on something like carpet, you typically want the install to happen sooner rather than later, which you made happen. The installers were very professional and did a wonderful job. Overall we are so happy with the entire process! I will definitely recommend America’s Finest Carpet Company to anyone we know that is looking for new flooring!
As our salesman, Arthur showed us so many selections, and he gave us time to really look at everything. In the end, we made a decision to go with Vinyl Tiles and we are amazed at how unique they look. Thanks again for your professionalism and friendship. Look forward to working with you again in the future.
America’s Finest was really the best of all the contractors that we had going through here in the past 2 months. They kept in touch with us and made sure everything went smoothly from start to finish. I would surely say that you are America’s Finest when it comes down to carpets! We are really enjoying the carpets in all the new areas and old. They really made a huge difference in the feel of the whole place. Thanks again for all your help from the installers to Dulce who helped schedule the work to you Rik who got the contract going for us.
Rik, I want to thank you and the men that installed the carpet. The whole process was incredibly painless and surprisingly easier than we thought. My dad is happy because he carpet matched the tile in his bathroom! Again Rik, thank you for going above and beyond what we expected.
Dick and Joan W.
Removing all floor coverings and installing 20 inch tiles throughout a furnished 1400 square foot condo is a daunting undertaking. But thanks to the skilled staff at America’s Finest Carpet 7475 Mira Mesa Boulevard the inconvenience and cost was well worth it. We are very pleased with the light clean line of the beige porcelain tile flooring. We considered the whole range of floor coverings of wood, vinyl, carpets and tiles with the patient, professional help of Jim Bilderback in sales. He refrained from “steering” us and remained in contact from start to finish. Hector and his crew prepared our concrete slab with not only a fracture guard membrane but also an additional slip shield for a worrisome crack. We are confident this careful installation will prevent problems down the road. He planned the work to minimize our inconvenience; one of the two bathrooms was available during the ten days of work. The rolls of old padding carpet and other debris were removed and premises left broom clean. Thank you America’s Finest Carpet.
Hello Arthur. I want to thank you and your installers for GREAT service. As you know I was setting up a new office here in La Mesa and I was in a time crunch. You were excellent at giving me different options for the carpet and pricing. The customer service and communication I received during this transaction was EXCELLENT. I really feel you went out of your way to accommodate my timeline. Once my choice was made and approved you made sure that the installation was done the same week. Your installers were professional and friendly also. Thank you for great service and in the future I will definitely refer any friends to you. This experience made things a lot easier as I was in a tough spot time wise. P.S. EVERYONE LOVES THE CARPET!! Which makes for a happy boss!
I needed flooring in a rush for a rental unit. Sorry for the other reviews but we knew what we needed as were installing ourselves. Went there 1st in our price shopping trip found what we needed & then were able to call in the order later with the rep….would definitely use them again for laminate flooring.
To America’s Finest Carpet Company: Thank you Corey for your outstanding sales knowledge & customer service you gave my wife and me throughout the entire process of picking out our new hardwood floors. Our new hardwood floors look great! We were also very impressed with Angel and his installation team; they were very professional, had great attitudes, and their hard work ethic made everything run smoothly from start to finish… thanks again!!!
We did not experience any of the negatives described in many of these reviews. Our salesman, John Miller, figured out exactly what we wanted and gave us several viable options. He then came to our house so we could finalize our selection. He was friendly, knowledgeable, and patient. There was no pressure, and he did not offer to take ten percent off if we signed a contract right then and there (another company we were looking at did that). It took about ten days or so for the flooring to arrive, and then it needed to sit and acclimate for three days. The installation also went perfectly. The guys came on-time, expertly moved our furniture, and then expertly installed our hardwood flooring in less time than they planned. There was one minor glitch, and they immediately sent out an inspector to fix the problem. In terms of price, installation was exactly the same as other companies. The wood was more expensive, but that is because we chose more expensive wood. All told, I highly recommend them.
I needed carpet in a rush and AFCC had the widest selection of in stock carpets so it was convenient for me since I already knew more or less what I wanted and needed, I went into their store on a Sunday and picked out the SmartStrand® carpet that was about $3.89 a square foot with upgraded padding and installation included. They came the next day to measure and I had a fresh new carpet in my entire house on Tuesday. The installers were on-time and quick in doing 75 yard of carpet and they were out before 3 o’clock pm. The salesmen was a very respectful younger gentlemen, he gave me a killer deal on the carpet and also gave me a free carpet cleaning ticket with my purchase for the future.