What our customers say about our work
The installation of your carpet in my home last Tuesday went very well. The carpet looks great! I was very impressed that your crew showed up early and worked until almost dark to get this big job done in one day. Everyone on your installation crew represented your company well. Javier was the crew leader. He was very polite with us, managed the crew well, and worked very hard all day long. He even made sure the little things were done at the end of the day to make sure we were satisfied. Christopher and Guillermo showed an incredible work ethic too. All the men were very courteous with us, and they worked like horses! Thanks again for sending such a great installation crew. They are clearly an “A” team!
Mark and I wanted to thank you Arthur for working with us on our recent carpet installation project. You were so helpful from the first time we came into the store, through our decision making process, into the measure and final purchase. Choosing carpet, knowing you will have it for a number of years is most often a tough decision. Your expertise on the various brands, types and fiber makes of the different carpets was a big help in guiding us in the right direction for our purchase. In addition, we were so happy when you told us that the installation would follow your measure, based upon our availability, which was within a few days. When an exciting purchase is made on something like carpet, you typically want the install to happen sooner rather than later, which you made happen. The installers were very professional and did a wonderful job. Overall we are so happy with the entire process! I will definitely recommend America’s Finest Carpet Company to anyone we know that is looking for new flooring!
As our salesman, Arthur showed us so many selections, and he gave us time to really look at everything. In the end, we made a decision to go with Vinyl Tiles and we are amazed at how unique they look. Thanks again for your professionalism and friendship. Look forward to working with you again in the future.
America’s Finest was really the best of all the contractors that we had going through here in the past 2 months. They kept in touch with us and made sure everything went smoothly from start to finish. I would surely say that you are America’s Finest when it comes down to carpets! We are really enjoying the carpets in all the new areas and old. They really made a huge difference in the feel of the whole place. Thanks again for all your help from the installers to Dulce who helped schedule the work to you Rik who got the contract going for us.
Rik, I want to thank you and the men that installed the carpet. The whole process was incredibly painless and surprisingly easier than we thought. My dad is happy because he carpet matched the tile in his bathroom! Again Rik, thank you for going above and beyond what we expected.
Dick and Joan W.
Removing all floor coverings and installing 20 inch tiles throughout a furnished 1400 square foot condo is a daunting undertaking. But thanks to the skilled staff at America’s Finest Carpet 7475 Mira Mesa Boulevard the inconvenience and cost was well worth it. We are very pleased with the light clean line of the beige porcelain tile flooring. We considered the whole range of floor coverings of wood, vinyl, carpets and tiles with the patient, professional help of Jim Bilderback in sales. He refrained from “steering” us and remained in contact from start to finish. Hector and his crew prepared our concrete slab with not only a fracture guard membrane but also an additional slip shield for a worrisome crack. We are confident this careful installation will prevent problems down the road. He planned the work to minimize our inconvenience; one of the two bathrooms was available during the ten days of work. The rolls of old padding carpet and other debris were removed and premises left broom clean. Thank you America’s Finest Carpet.
Hello Arthur. I want to thank you and your installers for GREAT service. As you know I was setting up a new office here in La Mesa and I was in a time crunch. You were excellent at giving me different options for the carpet and pricing. The customer service and communication I received during this transaction was EXCELLENT. I really feel you went out of your way to accommodate my timeline. Once my choice was made and approved you made sure that the installation was done the same week. Your installers were professional and friendly also. Thank you for great service and in the future I will definitely refer any friends to you. This experience made things a lot easier as I was in a tough spot time wise. P.S. EVERYONE LOVES THE CARPET!! Which makes for a happy boss!
I needed flooring in a rush for a rental unit. Sorry for the other reviews but we knew what we needed as were installing ourselves. Went there 1st in our price shopping trip found what we needed & then were able to call in the order later with the rep….would definitely use them again for laminate flooring.
To America’s Finest Carpet Company: Thank you Corey for your outstanding sales knowledge & customer service you gave my wife and me throughout the entire process of picking out our new hardwood floors. Our new hardwood floors look great! We were also very impressed with Angel and his installation team; they were very professional, had great attitudes, and their hard work ethic made everything run smoothly from start to finish… thanks again!!!
Nicolette Patton was a pleasure to work with. I didn’t even have to walk into the store. Since I’m a repeat customer and wanted exactly the same wood flooring as previously installed it was all taken care of over the phone. The installers were amazing and moved extremely heavy furniture and replaced with felt pads back to original location. I would highly recommend them and will be using them again.
Kay & Kevin G.
Companies like to make claims about how important customer service is and how great theirs’s is however when given the opportunity to demonstrate this they often fall short. Our recent experience with America’s Finest Carpet not only met but exceeded our expectations. Each and every time the opportunity arose to demonstrate your customer service standards you came thru and not with just one employee but everyone we dealt with including your install contractors which is pretty amazing. Starting with you John, we emailed you on several occasions with questions and you responded back the same day if not within hours. As you promised the luxury vinyl looks Great, carpet looks Great as well as the baseboards! Dealing with one company to co-ordinate everything really took a lot of the headache out of this project. The service desk called multiple times to insure we were ready for the install and the dates still worked. Some baseboards were damaged, but the delivery person immediately called and arranged replacements be sent out- No hassle! Francisco delivered the baseboards the next day reviewed everything that was scheduled and provided confidence that everything would go as planned. Another customer service opportunity! Monday, Joe and Esteban showed up on time smiling and ready to work. We appreciated they were not only willing but happy to set a schedule that was considerate of the neighbors since this was a condo. Every time I asked Joe something he was courteous and willing to accommodate. Joe & Steve did a very professional job and we are Very happy. Another small snag arose with the baseboards (I like to think of these as opportunities to demonstrate your customer service) I spoke with Victoria and she made sure we got what was needed and expected. Armando made a special delivery on Saturday, so we could stay on schedule. Another customer service opportunity :-). Roberto came out to install the carpet and remaining baseboards and also did a great job! He was very friendly and accommodating and tried to minimize the disruption in the drive measuring and cutting the padding & carpet as the HOA is very strict. When cleaning the condo, the next day I notice something I thought was odd. I sent Joe a text, he immediately responded and explained why he did what he did. Another opportunity to demonstrate your employee’s commitment to customer service! I spoke to Victoria again as John was tied up with a customer. I sent pictures and explained our renter was moving in 3 days and we’d really like to resolve prior if at all possible. She completely agreed and said no problem it would get resolved but may take a couple days. Another customer service opportunity! Francisco showed up today and stated what was done was standard with closets but was happy to correct the issue, Another customer service opportunity! I have never dealt with a company who has demonstrated their commitment to customer service on So many occasions and by So many individuals, it’s really nothing short of amazing. America’s Finest Carpet is lucky to have such a dedicated staff!!Well, this is my rather lengthy story but wanted to share and say Thank You again to everyone we dealt with on this project. We plan to share our experience with others and will definitely use you again when the opportunity arises!
Out of 5 flooring stores, we chose this one and we are so happy with our decision! Their process is so simple…no games, no gimmicks, and no added fees…just excellent customer service for a wonderful product at a great price! Nicolette took care of us. She listened to what we wanted and showed us all the options they have available. She came out to measure and made it a point to configure yardage in the most efficient way, so as to not overcharge us. The samples we were given were large enough to get a better perspective of which color was best. And the installers did a wonderful job, working nearly 8 hours straight so we could have it done in one day. We are so thankful for this experience and absolutely love our carpet! Try them out! You will love them too!
Our experience was outstanding. Nicolette was great assisting us to making our choice. The father and son “angels” were great installers. The flooring and molding look fantastic. Chase and I will recommend you all to everyone we know. Your installers take pride in their work, they showed me what was going on and kept the site neat and clean as they worked. Outstanding service.
Rick and Melinda
About 6 months ago my wife and I had purchased a new home. After picking out our flooring through the builder, neither one of us were completely satisfied. Driving around looking for furniture, we saw America Finest Company store and just for kicks we decided to see what they had to offer and if there was going to be any difference in the price. As soon as we walked in, we were greeted by Charlynn. From that moment forward we were treated with the most upmost respect. Charlynn was very knowledgeable about hardwood floor and the carpet. Even though both were much better than the ones we picked out at the builder, and the price was about 11k cheaper, we really struggled to go with them. This was going to set us back from moving in for the holidays. After thinking it through a couple of days, we decided that 11k in our pocket and both products so much better, that we would forego the holidays and that in the long run we would be much happier. After 2 weeks of tearing out carpet, busting out tile and a big mess in our new home, we still were wondering if we had made the right choice. Then the install started. We were so excited to see the hardwood floor and carpet going in. We had a couple of minor problems with our hardwood, but each time, everything was taken care of immediately, thanks to Charlynn, Brian, Francisco and the installers. When everything was done, my wife and I were very happy with our decision. If we ever bought another new home, we would straight back to Americas Finest Carpet again.
My name is Lee and I am connected with the Contractor’s Board. I recently had my house upgraded with tile, carpet, baseboard, and decorative rock put on the fireplace. I first went to Sid’s and got a quote. Then I went to America’s Finest Carpet and started working with Patrick. He was very informative and helpful with a no pressure sale style. He gave us his best bid and way outbid Sid’s with the same product.
Their installers were amazing! Santos and Arturo were very punctual, hardworking, and dedicated to meeting our deadline. Saul the supervisor was always available to answer any questions. Their work was outstanding! Excellent installation, cleanup, and wrap up.
If I had to do it all over again I would definitely go back to Patrick and America’s Finest Carpet and of course ask for Santos and Arturo. I highly recommend America’s Finest Carpet for pricing, professionalism, and timely delivery.
I went to a few different flooring companies searching for carpet and laminate. I had a wonderful experience when I went in to their Convoy location. Lorenzo, a younger gentlemen helped me pick out the material and spent a few hours with me explaining all my options, he really knew his stuff so I finally felt comfortable spending my money with this company, as far as the installation goes they were very respectful and quick about their work, couldn’t find anything wrong with the carpet or laminate and I’m happy with my new floors, I would also recommend this company to anybody, they have their own worker no subcontractors, they explain were all your money is going and most importantly they didn’t cut any corners. My sister also did her whole home with Lorenzo and she was very happy with the installation and service. If you’re looking into doing flooring any time soon AFCC is the place.
We did not experience any of the negatives described in many of these reviews. Our salesman, John Miller, figured out exactly what we wanted and gave us several viable options. He then came to our house so we could finalize our selection. He was friendly, knowledgeable, and patient. There was no pressure, and he did not offer to take ten percent off if we signed a contract right then and there (another company we were looking at did that). It took about ten days or so for the flooring to arrive, and then it needed to sit and acclimate for three days. The installation also went perfectly. The guys came on-time, expertly moved our furniture, and then expertly installed our hardwood flooring in less time than they planned. There was one minor glitch, and they immediately sent out an inspector to fix the problem. In terms of price, installation was exactly the same as other companies. The wood was more expensive, but that is because we chose more expensive wood. All told, I highly recommend them.
I needed carpet in a rush and AFCC had the widest selection of in stock carpets so it was convenient for me since I already knew more or less what I wanted and needed, I went into their store on a Sunday and picked out the SmartStrand® carpet that was about $3.89 a square foot with upgraded padding and installation included. They came the next day to measure and I had a fresh new carpet in my entire house on Tuesday. The installers were on-time and quick in doing 75 yard of carpet and they were out before 3 o’clock pm. The salesmen was a very respectful younger gentlemen, he gave me a killer deal on the carpet and also gave me a free carpet cleaning ticket with my purchase for the future.